Shipping policy
shipping
We ship worldwide from Los Angeles, California. Shipping cost and estimated delivery time are shown at checkout based on your address and order weight.
united states
Flat rate standard shipping:
| service | order weight | rate |
|---|---|---|
| Standard | 0–1 lb | $7.99 |
| Standard | 1–5 lb | $9.99 |
international
International rates are calculated live at checkout by the carrier, so you'll see the exact cost and estimated transit time before you pay. Available services include:
- ✦DHL Express Worldwide
- ✦FedEx International Connect Plus®
- ✦USPS First Class Package International, Priority Mail International, and Priority Mail Express International (select countries)
USPS options are available in select countries. Everywhere else, DHL Express and FedEx are offered.
duties & taxes
Import duties, taxes, and customs fees are set by the destination country and are the customer's responsibility. DHL Express orders support prepaid duties at checkout — when that option is shown, you can pay everything upfront and avoid a bill on delivery. Otherwise, the carrier will collect any charges before your package is released.
processing time
Sierra Shorts are in stock and ship within 2–3 business days of your order.
The Juniper Pant is a preorder and ships in late August. If you order the pant together with shorts, your whole order ships in late August — place separate orders if you'd like the shorts sooner.
tracking
You'll receive a confirmation email with tracking as soon as your order ships.
delays & lost packages
Once a package is handed to the carrier, delivery is in their hands and timelines aren't guaranteed. International orders can also be held in customs, which is outside our control. If your tracking stalls or a package goes missing, email us at hello@tualmi.com and we'll help you sort it out.
questions
Anything shipping-related, reach us at hello@tualmi.com.