We want you to love what you ordered. If something isn't right, here's how it works. For anything below, email us at hello@tualmi.com with your order number and we'll take it from there.

cancellations

You can cancel your order for a full refund any time before it ships — just email us. This includes preorders: you can cancel the Juniper Pant for a full refund any time before it ships in late August.

returns

We accept returns within 14 days of delivery, as long as the item is unworn, unwashed, and has its tags still attached.

• ✦Email hello@tualmi.com within 14 days of delivery with your order number
• ✦Ship the item back to us — return shipping is covered by the customer
• ✦Once we receive and inspect it, we’ll refund your original payment method

Refunds are issued to your original payment method and typically take a few business days to appear after we process the return.

faulty or wrong items

If your order arrives damaged, faulty, or wrong, email us at hello@tualmi.com within 14 days with a photo. We'll make it right and cover the return shipping.

return address

We'll confirm return details over email before you ship anything back. Please don't send returns without contacting us first.